Shipping Information
We ship free to the contiguous United States so getting your tree home is one less thing to worry about this season.
Our Shipping Policy
Every order ships free within the lower 48 states. A few oversized items — commercial-grade trees 15 feet and taller, for example — may carry an added shipping charge, which will be noted on that product's page.
We currently can't deliver to Alaska, Hawaii, or any APO/PO box address. Please double-check your mailing address at checkout — we can't take responsibility for orders sent to a PO box that was entered by mistake.
Most orders leave our warehouse within one business day of being placed, unless the product page says otherwise. We don't currently offer expedited or rush shipping.
- Orders with multiple or large items may arrive in separate boxes, on different days, each with its own tracking number.
- Oversized items like commercial trees often ship by freight carrier, which may mean coordinating a delivery window directly with the carrier and our team.
Delivery estimates come from our carriers and can shift during the holiday rush; we're not able to control or guarantee those timelines. If a shipment runs more than 5 business days past its estimate, we'll treat it as a lost-item case and may ask for some documentation to sort it out.
If a package shows "delivered" but you can't find it
Check around your property and with neighbors first. If it's still missing, let us know within 5 business days of the delivery scan and we'll open a claim — we may need some details from you to move it forward. Past that 5-day window, we're unable to process a claim.
If a package arrives damaged
Report it within 5 business days of delivery. We'll likely ask for photos, and possibly for you to open and inspect the item, before we can issue a resolution. Reports after 5 business days can't be processed.
You don't need to keep the shipping box — every tree comes with its own storage bag for the off-season.
Common Questions
Is shipping really free?
Yes — free shipping is included on everything we sell.
How soon will my order ship?
Typically within one business day of ordering. Larger or multi-item orders may split into separate shipments with their own tracking numbers, and delivery windows depend on how our shipping partners are running that week — something outside our direct control.
Can I pay for faster shipping?
Not at this time — we don't offer an expedited option.
Do you ship outside the contiguous U.S.?
Not currently. We're unable to ship to Alaska or Hawaii.
Can you deliver to a PO box?
No — we can't ship to PO, APO, FPO, or DPO addresses.
What if I refuse a delivery?
A $75 per-box fee applies to refused deliveries.
Can I change or cancel my order after placing it?
We'll try, but can't promise it — once an order is packed for shipping, it typically can't be adjusted and will go out as placed. From there, a return can be started once you've received it. Use the order lookup below and select "Order & Shipping Assistance" to submit a request.
A note on unauthorized returns: returns or exchanges that fall outside our stated window, or that arrive used, damaged, or missing original materials, may be declined or only partially refunded.
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